Terms of Sale

1. Scope and acceptance

1.1. These Terms govern the purchase, production, electronic delivery and permitted use of personalized songs, related lyrics and artwork, gift pages and related site features provided by Ghoneeti. They apply whether you buy for yourself, for someone else or for an organization. There is no subscription or recurring charge.

1.2. Before you pay, you can review and correct your order details, see the complete price including any applicable taxes, read these Terms and the Corrections, Cancellations & Refunds Policy, and accept them. Your purchase is governed by the version you accepted at checkout. If we change these Terms, the changes apply to future orders only, unless applicable law permits otherwise or you agree.

1.3. Nothing in these Terms excludes or limits any consumer protection or other right that cannot lawfully be excluded in your country of residence. Where a mandatory local rule differs from these Terms, the mandatory rule applies to that extent.

1.4. The Service may be unavailable in some countries or territories because of payment, sanctions, legal, operational or supplier restrictions. We may decline orders we cannot lawfully or reliably fulfill. If we have charged you and cannot provide the song, we will refund you or provide the other remedy required by law.

2. Eligibility and authority

2.1. To place an order you must be at least 18, or otherwise legally able to enter into a purchase, or act with the authority of a parent or legal guardian. If you buy for a business, you confirm you are authorized to act for it. You do not need an account to order.

2.2. Parents and guardians may order songs for children. Please include only the information about a child that the song reasonably needs. Do not use another person’s payment method without their permission.

2.3. We may use proportionate fraud, security, sanctions and payment checks, and may ask for more information when reasonably necessary.

3. What you are buying

3.1. One paid order buys one finished, original, personalized song, delivered as a downloadable MP3, together with its lyrics, cover artwork and a link to an unlisted gift page. Languages, styles, delivery options, any extras and the current price are shown in the ordering flow.

3.2. You tell us the occasion, the recipient, names and how to pronounce them, relationships, preferences and personal details (the “Brief”). We use the Brief to write and produce a new creative interpretation; we do not reproduce every word you provide. Stories and ideas are creative guidance. Details you mark as “must include” are given priority. Selecting, condensing and adapting details is part of songwriting.

3.3. Each order is a commissioned digital creative work. We make songs using AI-assisted music and content-production tools, with human creative direction and quality review. Vocals may be synthetically generated; no named human singer is hired to perform your song or represented as performing it. We do not guarantee that the voice, performance or arrangement will match any artist, sample or example.

3.4. Example songs on our website, and the names and stories in them, illustrate the kind of song we make. They are not a promise of an identical voice, melody, arrangement or result, and they are not customer testimonials unless clearly identified as such.

3.5. We may decline a Brief, or ask you to revise it, if it is technically impracticable, unlawful, discriminatory, intrusive, infringing or outside what we offer. If we cannot accept a paid Brief, we will refund you or provide another appropriate remedy.

4. Your Brief

4.1. You are responsible for giving accurate names, spellings, pronunciation guidance, dates, relationships and occasion details. For names that are pronounced differently across dialects or languages, please add a pronunciation cue. You can review everything you entered before you pay.

4.2. You confirm that you have the rights and permissions needed to share the details in your Brief and to ask for them to appear in a song. Please share information about recipients and other people responsibly and lawfully. Do not claim that someone approved a public use or endorsement if they did not.

4.3. Please do not include full legal names unless needed, addresses, phone numbers, payment details, government identifiers, financial or medical information, passwords, intimate details or other highly sensitive information about anyone. First names and the story details that matter are enough. Some production tools have their own terms that allow them to process or reuse what is submitted; please read the Privacy Notice before you write your Brief.

4.4. Do not request content that is illegal, harassing, hateful, threatening, defamatory, sexually exploitative, invasive of privacy or deceptive, or that infringes anyone’s rights. We may refuse requests to impersonate a real person, imitate an identifiable singer, reproduce a copyrighted song or imply a celebrity endorsement. We may keep records or report unlawful conduct where the law requires.

4.5. You keep any rights you have in your Brief. You give Ghoneeti and the providers we use a worldwide, non-exclusive, royalty-free permission to process, copy, adapt and transmit your Brief only as reasonably needed to make and deliver your song, provide support, keep the Service secure and keep lawful records, as described in our Privacy Notice. You do not transfer ownership of your story to us.

5. Price, taxes and payment

5.1. The price you pay is the total shown at checkout before you confirm payment. Optional priority delivery, when offered, is priced separately. There are no hidden or recurring fees.

5.2. Prices are in US dollars unless checkout says otherwise. Your bank or card issuer may charge exchange or cross-border fees that we do not control. Taxes are calculated and shown at checkout where we are required to collect them.

5.3. Payments are processed by our payment provider. The seller of your song is the company named at the top of these Terms; the payment provider is not the seller. We receive payment confirmation, transaction references and limited billing details; we do not receive your full card number.

5.4. We accept your order once your payment is confirmed and we send your order confirmation. If a payment fails or is held for review, the delivery clock does not start. If an obvious pricing or system error occurs, we may correct it before accepting the order; if we cannot fulfill at the price you paid, we will explain and refund you or offer a lawful alternative.

5.5. Please tell us at support@ghoneeti.com about any unauthorized or duplicate charge. Nothing in these Terms stops you from using your card or consumer dispute rights.

6. Production and delivery

6.1. Standard delivery is within 48 hours of confirmed payment. When priority delivery is offered and you buy it, delivery is within 24 hours of confirmed payment. These times run in calendar hours, including weekends and public holidays. The expected delivery time is shown at checkout and in your order confirmation.

6.2. These times assume your Brief is complete and usable. If we need to clarify something essential, we will contact you promptly and explain any effect on timing. Please watch the email address you gave us.

6.3. We deliver by email to the address you provided, with a link to download your MP3 and a link to your gift page; your lyrics and cover artwork are included. Delivery takes place when these are made available to you at that address.

6.4. If a technical outage, provider failure, security event or other event outside our reasonable control affects your order, we will tell you, explain the impact and work to complete it. This does not allow us to delay indefinitely. A material delay or failure to deliver gives you the remedies in our Corrections, Cancellations & Refunds Policy and under applicable law.

6.5. If you paid for priority delivery and we miss the priority time for reasons within our control, we will refund the priority fee and still deliver your song. Any other remedy you are entitled to for the song itself is unaffected.

6.6. We are not responsible for spam filtering, a wrong email address you entered, or device incompatibilities where we have done what we reasonably should, but we will help with redelivery and access.

7. Gift pages, sharing and recipients

7.1. Your gift page is unlisted, not password-protected. Anyone who has the link can open and play it and can forward the link to others. We ask search engines not to list gift pages, but that does not guarantee privacy. Share the link only with people who should hear the song.

7.2. Your download link and gift page are available for 90 days after delivery. Keep the MP3 you download; you can use it as permitted in Section 9. When the links expire, that does not mean every internal copy is deleted the same day; see the Privacy Notice. We may help with expired or lost links where we can, but we do not promise indefinite hosting or re-creation.

7.3. You may ask us to send the finished song to up to three additional email addresses, either when your song is delivered or on a date you choose, from 9:00 a.m. in your time zone. If the chosen date arrives before the song is ready, the copies are sent when it is delivered.

7.4. You confirm you may give us those addresses to deliver this gift. We never treat a recipient’s address as permission to send them marketing.

7.5. If the song is a surprise, keep in mind that anyone you share a link with can pass it on. We cannot guarantee a surprise stays secret once a link is shared.

8. Corrections, cancellations and refunds

8.1. Your order includes one correction round for eligible objective or technical errors that you report together within seven calendar days of delivery. One round can cover several errors. Eligibility, how to ask and the remedies available are set out in our Corrections, Cancellations & Refunds Policy, which forms part of these Terms.

8.2. Eligible errors include a clearly mispronounced name despite correct pronunciation guidance, a misspelled required name, a wrong pronoun or relationship, a missing or materially wrong “must include” detail, and a defective file. A different genre, singer, mood or melody, a new story, or extra names or details beyond your original Brief are new work.

8.3. Songs made with generative tools cannot always be edited note for note. A correction may require regenerating part or all of the recording, which can change the melody, vocal character, arrangement, instruments, length or performance. We correct the song with reasonable creative judgment; we do not promise an identical recording with a single isolated edit.

8.4. The one-round limit applies to complimentary corrections. It never limits a remedy you are entitled to for a material defect that remains unresolved; in that case we may make further attempts, replace the song, or give a partial or full refund, as the circumstances or the law require. Disliking a song that matches your Brief does not by itself entitle you to a refund once production has begun.

9. Your licence to use the song

9.1. Once your order is paid, and subject to applicable law and third-party rights, we grant you a worldwide, perpetual, non-exclusive, non-transferable, royalty-free licence to download, keep, copy, play, perform, gift and share the delivered recording, lyrics and cover artwork for the purposes in this Section.

9.2. Included uses: personal gifts and private listening; playback at weddings, parties and other events; family and event videos, including videos made for you by a videographer or editor; posting on your personal social media; and ordinary, organic posts and event videos by a business that you operate.

9.3. You may hire videographers, editors, event planners or social-media managers to use the song for you within these permitted uses; they do not receive their own right to use it commercially. You may give a copy to the intended recipient for their personal use.

9.4. Not included unless we agree separately in writing: paid advertising or sponsored campaigns; selling or licensing the recording on its own or as part of a library; stock-music use; distribution to streaming services or stores as a release; claiming ownership of the master or publishing; registering the song with Content ID or other fingerprinting or monetization systems; minting NFTs; using it to train AI models; implying an endorsement by any artist; or any unlawful use.

9.5. We do not promise exclusivity or copyright ownership. Whether AI-assisted works are protected by copyright depends on the jurisdiction and the extent of human authorship. Songs generated elsewhere may coincidentally sound similar. This licence covers only the rights we are able to grant.

9.6. The Ghoneeti website, name, logo, designs, software, templates and processes remain ours or our licensors’. You may not use our name or logo to suggest a partnership or endorsement.

9.7. We cannot guarantee that any platform will accept, distribute or monetize the song. This does not affect your rights if the song itself does not conform to your order.

10. Publicity and examples

10.1. We will not identify you or use your private commissioned song, Brief or story as a customer testimonial, advertisement or public example without your separate permission, except as lawfully required to fulfill your order.

10.2. If you choose to post your song publicly, you control that post, within the licence above. We may ask your permission to reshare it. The example songs on our website are illustrative and are not presented as real customer reviews.

10.3. Some providers we use have their own terms about how they handle material submitted to them. These Terms cannot override those terms. We keep the personal details we share with them to a minimum; see the Privacy Notice.

11. Using the website

11.1. Do not misuse the Service, including by introducing malware, scraping, probing our security, trying to avoid payment or interfering with its operation. We may restrict automated bulk orders, unauthorized reselling or fraud.

11.2. We may change features, future prices, languages, styles or technology. We will honour paid orders or provide an appropriate remedy if a change prevents us from fulfilling one. We do not guarantee uninterrupted, error-free availability.

11.3. We may suspend or decline access where reasonably necessary to prevent fraud or abuse, protect security, comply with law or supplier restrictions, or respond to a material breach. We will not use this to take away rights you paid for or to avoid a refund you are owed.

12. Support messages and feedback

12.1. We keep support messages and correction requests to resolve your request, meet legal obligations and improve our service. Please include only the information needed.

12.2. If you send us suggestions, we may use general, non-confidential ideas without obligation. This does not allow us to publish private details from your Brief or messages.

13. Our responsibility to you

13.1. We make each song with reasonable care and skill. Musical taste is personal, so we do not guarantee a particular emotional reaction, commercial success, platform approval, virality, copyright registration, exclusivity or reach.

13.2. To the extent permitted by law, we give no warranties beyond those in these Terms and those the law requires. We do not exclude statutory guarantees or remedies that cannot lawfully be excluded.

13.3. To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or opportunities, or reputational harm not caused by a proven breach. Nothing excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, gross negligence or statutory consumer rights.

13.4. To the fullest extent permitted by applicable law, our total liability for ordinary direct contractual loss arising from a specific order will not exceed the amount you paid for that order. Nothing limits rights or liabilities that cannot lawfully be limited, including refunds owed to you.

13.5. We are not responsible for harm caused by inaccurate or unauthorized material you provide, by use outside the licence, or by someone sharing a gift link onward, except to the extent caused by our own breach or negligence.

14. Content you submit

14.1. If you submit material that infringes someone’s rights or is unlawful, you may be responsible for resulting loss and valid third-party claims, as applicable law allows. If you buy as a business, you agree, where enforceable, to cover reasonable losses from third-party claims caused by your knowingly unlawful or infringing submissions or by use of the song outside the licence, in proportion to your responsibility.

14.2. Nothing in this Section removes a consumer’s statutory remedies or makes you responsible for our own negligence, wrongdoing or breach.

15. Changes to our business

15.1. Ghoneeti may in future be operated by an affiliated or successor company. We may transfer our rights and obligations as part of a genuine reorganization, sale or business transfer, subject to applicable law, your continuing rights and appropriate privacy protections and notice.

15.2. If another company becomes the seller, we will say so clearly.

16. Electronic communications and records

16.1. You agree to receive your order confirmation, delivery, gift-delivery, correction and legal emails electronically at the address you give us. Order emails are not marketing and do not sign you up for marketing.

16.2. We may send important legal notices to the latest email address you gave us. Please send notices to us at legal@ghoneeti.com, with your order reference where relevant. Keep your confirmation email and downloaded files.

16.3. We keep electronic records of orders, payments and the version of these Terms you accepted to document your purchase and comply with law, as described in the Privacy Notice.

17. Governing law and disputes

17.1. These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. This does not take away the protection of mandatory consumer laws or the right to use the courts of the country or province where you live, where those laws give you that right.

17.2. Please contact us first at support@ghoneeti.com; we aim to resolve issues fairly and quickly. If we cannot, disputes may be brought before a competent court, which may include the courts of Ontario, unless mandatory law lets you bring your claim elsewhere. These Terms do not require arbitration and do not waive class proceedings.

17.3. You may also complain to a consumer-protection or privacy authority, use small-claims procedures or use your card dispute rights.

18. General

18.1. If any part of these Terms is invalid or unenforceable, the rest remains in effect to the extent lawful. If we do not enforce a provision once, we may still enforce it later. Headings are for convenience only.

18.2. These Terms, the Corrections, Cancellations & Refunds Policy and your checkout order summary form the agreement for your purchase. If they conflict about a clearly stated delivery time or product detail, your accepted checkout details apply to your order. Mandatory law always prevails over anything in conflict with it.

18.3. These Terms are published in English and Arabic. If the two versions differ, they should be read consistently wherever possible. Mandatory protections in your country take precedence over any language-priority rule.

19. Contact us

Ghoneeti | غنيتي, a brand of OakPoint Digital Consulting & Management Inc.
Oakville, Ontario, Canada
Customer support: support@ghoneeti.com
Legal notices and privacy requests: legal@ghoneeti.com